For Customers

Batter Up

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During yesterday’s Toronto Blue Jays at New York Yankees game, (the Blue Jays won 8-5), the TV announcers were talking about the value of veteran pitchers.

One announcer explained that, although younger pitchers can often throw the ball faster than the older guys, veteran pitchers have more control and they understand the game better. This means that veteran pitchers can throw exactly the right pitch at the right time and win games. That’s why, the announcer continued, veteran pitchers cost more.

A similar explanation can be used to explain why experienced photographers cost more.

 

Smaller Is Bigger

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It sometimes appears that smaller companies have bigger photo budgets than larger companies. Examples:

• The world’s second largest car manufacturer last month asked about covering its Toronto press conference. It was budgeting $250 for two hours of shooting, a couple hours of editing, and a disc full of images. The photos were to be used internally and for media handouts.

By comparison, a small publisher in Toronto, with a handful of employees, budgeted $750 to cover its 30-minute press conference. One photo was for a media handout and a handful of other photos were for internal use.

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Size Doesn’t Matter

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A potential customer asked why a business portrait would cost $500 when it’s only going to appear small on their website.

Up until the late 1990s, companies had no hesitation paying hundreds of dollars (or more) for a business portrait. Back then, the costs of publishing brochures, annual reports, and other print marketing materials were high, so a business portrait was just a small fraction of the overall expense.

Today, with every company having a website, the cost to publish has essentially become free. This zero-cost publishing has led some people to assume that photography should be equally inexpensive. The common question is: “Why should we pay hundreds or thousands of dollars for photos that cost nothing to publish?”
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Mirror, mirror on the wall

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When a corporate photographer arrives at an office to do business portraits, someone will always say, “I don’t like having my picture taken”, “I hope I don’t break your camera lens” or “I never like pictures of myself”.

The reasons for such comments include:

(1) They’ve never had a decent portrait made of themselves.

(2) They’re exhibiting lateralization of emotion.

(3) They’re very self-conscious or self-critical.

Let’s look at each of these three in more detail.

Better Photographer, Better Portraits

(1) This first issue can be easily solved by hiring an experienced portrait photographer and staying away from cheap, amateur-like photographers. You get what you pay for.

A good photographer can produce a portrait that the customer will like. If you know you’ll be getting a good result, you’ll look forward to the photo session.
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The Three-S Business Portrait

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There was a Toronto photographer who did “three-S” portraits. When someone arrived at her studio for a business portrait, which she hated doing, she would tell them to “sit down, shut-up and smile.” She would then proceed to photograph them as quickly as possible.

Most companies know that business portraits are important. When a business hires a corporate photographer to produce portraits of its key employees, these people should be warned that they will be asked to smile. This is not meant to be cruel and unusual punishment.

A smile need not be a big, toothy grin. But a friendly appearance is important and that comes not just from the mouth but also from the eyes.

By having the employees smile, the photographer is following proven science.

A recent study at Penn State University found that when you smile, you don’t only appear to be more likable and courteous, but you actually appear to be more competent.

– Ron Gutman CEO/founder of HealthTap

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Time to look

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Following on the previous post that photography is much more influential than text, here’s a quote that might be familiar to some:

In a world which is expanding day by day, literature is no longer enough . . . Our busy age does not always have time to read, but it always has time to look.

Those words are from French writer Theophile Gautier who was commenting on the power of visual arts including the new art of photography. The quote is from 1858.
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A Thousand Words

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More proof about the importance and power of photography especially when it comes to corporate image, portraits and public relations:

Words are about information. Pictures are about emotion. Emotion equals power.

Print folks … like to believe that words matter still. But, mostly, they don’t.

The people who put together TV newscasts, as well as the best news photographers, have known this truism for a long time, but they’ve kept mostly quiet about it. Perhaps they don’t want to hurt the feelings of their colleagues, who still vainly cling to the belief that the written word can move hearts and minds. But the fact remains that for voters, for citizens, words don’t matter nearly as much as pictures do.

– from author Warren Kinsella

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