retouching

The customer is right even when they’re not

This photo has nothing to do with this post. It’s another view-from-my-office photo.

If you thought your home office was small or ugly, here is someone’s “vintage” 42-square-foot home office before it gets renovated. It has no functioning lights or heat. But it does have lots of nails in a wall, a very sloping floor and a sewage pipe in the corner. I didn’t ask about the dark red stains on the floor.

A small financial consulting company last week sent me four business portraits they wanted fixed. Another photographer shot these portraits three months ago and I don’t know why he or she didn’t fix the photos.
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That’s not cricket

Here’s an example of what happens when an organization cuts corners and goes cheap. The Chartered Institute of Management Accountants is promoting its Toronto cricket tournament which benefits school cricket teams. Good for them.

But by looking at the promotional poster for the event, it’s painfully obvious that the organizers didn’t bother to hire a professional photographer or designer. Is this poster supposed to be taken seriously or is it meant as a joke?
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Filling in the blanks

Corporate photographers and commercial photographers often produce pictures of buildings, factories and retail locations.

Customers will sometimes request the digital removal of objects such as poles, road signs, overhead wires, fire hydrants, bus stops, etc., from exterior photos.

What’s funny about such requests is the customer assumes that once an object is erased, whatever was behind that object will automatically become visible. But as every photographer knows, when something is digitally removed from a photo, it just leaves a blank spot in the picture.
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Photo Surgery

I’m not sure if this is an indication of anything but last month I received three similar photo requests. I wasn’t asked to shoot any photos but instead, the customers wanted me to fix pictures they had shot themselves:

• The first was to fix a group photo that an employee had taken. The people in the picture are now back in their respective hometowns so there’s no chance of a reshoot. The group picture was under-exposed, slightly out-of-focus, had red-eye and was poorly composed with some bad shadows. Photoshop can only do so much but the customer was happy with the results of the emergency retouch surgery. The picture will now have a happy life in a company newsletter.

• The second request was another do-it-yourself picture. But unfortunately this one was inoperable. I diagnosed a terminal case of the blurs. A photo may look okay on the camera’s tiny LCD screen but when viewed at a larger size, any and all imperfections become very obvious. I suspect the company already knew this and just wanted a second opinion.

• The third request was to pull out one person from a group photo and make it look like a business portrait of that person. This image was rushed into the operating room for some complicated photo surgery. It was touch-and-go and, sadly, a few body parts had to be amputated in the process. The photo, now reduced to a head-and-shoulders, is recovering and will be strong enough to appear in a Powerpoint presentation.

Everyone loves to take pictures and this is great for personal photos. But if your company is thinking about doing your own business photos, here are three suggestions:

(i) Don’t.

(ii) Take lots of pictures and hope one hits the target.

(iii) Know where the closest photo emergency room is located.

 

Post-processing and Retouching

Many photography clients ask about post-processing. What is it and why is there a fee for it?

Most professional photographers either charge separately for post-processing or they build it into their overall photo fee. Listing it separately allows a client to see exactly where their money is going.

Post-processing is the computer work required to change an out-of-the-camera digital file into a good usable photograph. Think of it as polishing a photo to help look its best. It’s one of the many things that separates professional photography from amateur.
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