value

Pots, pans and pictures

Everyone owns some pots and pans yet restaurants don’t view this as competition. Restaurants know that people will still dine out. Eating at a restaurant is about more than just the food.

Everyone owns a camera and some professional photographers view this as competition. Why? Hiring a professional photographer should be about more than just the pictures.

A commercial photographer has to offer something more than what a camera’s “Auto” setting can do. Otherwise, they will have no choice but to compete on price, (always a losing situation), and their photo career may be nothing more than a flash in the pan.

 

Three Little Rules

A recent book, The Three Rules (link to PDF), written by Michael Raynor and Mumtaz Ahmed confirms that competing on price is not a successful business strategy.

The two business authors spent five years studying more than 25,000 companies, in hundreds of industries, covering a 45-year span. They narrowed down the list of companies to 344. These were companies whose long-term success was not due to luck but rather to specific business decisions.

They found that these companies did three things in common from which the authors formulated their three rules for how successful companies think:
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More than just cost

It seems that the mantra of most businesses is “cut costs”. Many companies are not just concerned about controlling their costs but also about reducing costs to the absolute minimum. These companies want to spend less but still, somehow, earn more.

Most companies view a professional photographer as an expense. So they immediately think that photography is a cost like any other and it has to be minimized. This is the barrier that a commercial or corporate photographer has to get around. There are two ways to do this:

1) Be the cheapest photographer in town.

2) Stop being seen as an expense but rather as an investment.

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Pricing ups and downs

Many (most?) photographers struggle with pricing their services. Price too high and customers will think the photographer is gouging them. Price too low and customers will think the photographer does inferior work. Either way, the photographer loses.

Some photographers think that if they lower their existing prices, their business will increase. Their plan is to charge less and make up for it with volume.

But this means the photographer is going to do the same work and provide the same level of service, all for less money. Then they’ll do it many times over again, always for less money, and somehow it’ll earn them more money. But these photographers fail to understand three things:
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Why not to lower prices in a poor economy

Architectural photographer Brad Feinknopf explains why photographers should not lower their prices in a slow economy:

Please, do not let a poor economy bring the industry of photography to its knees by merely bending to market pressure. (…) We, as architectural photographers, bring great value and please do recognize that! (…) we are assisting our clients to sell their wares, to generate new business, to help them win awards and sometimes, even get them published. Without architectural photography, the publications would merely be words, as would be the websites. They do need us and, believe it or not, most value what we do. We need to value it, too. Do not forget the value you bring and demand adequate compensation for that value.

– Brad Feinknopf

It’s worth reading his entire blog post to understand the clothing store analogy that he uses. Although he refers to architectural photographers, the analogy Feinknopf uses also applies to other professional photographers.

 

When Customers Say No

The photographer sends a quote for a proposed photography job and the customer either says “no thanks” or, more likely, doesn’t respond at all. The photographer is left wondering what went wrong.

A customer will say no to an offer because it’s the easiest reaction when they don’t have enough information or they don’t fully understand the photographer’s offer.

The customer may not know:

• How they can benefit from the photography.

• How well the photographer can complete the job.

• How much they can trust the photographer.

• What their proposed photography job really entails.

• What’s at stake by choosing the lowest-cost photographer.

When a customer says no, it may be an indication that the photographer did a poor job of informing and assuring the customer.

 

Worth its weight in money

Everyone has heard the saying that a picture is worth a thousand words. According to a real estate study, a (professional) picture is worth at least a thousand dollars.

A 2010 Wall Street Journal article cited a study done by a Seattle brokerage house which showed that professional photography increases the sale price of a home by anywhere from $934 to $116,000.

The reason for this is simple:

Better quality photography => more attention => more customers => more money.
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