portraits

The customer is right even when they’re not

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This photo has nothing to do with this post. It’s another view-from-my-office photo.

If you thought your home office was small or ugly, here is someone’s “vintage” 42-square-foot home office before it gets renovated. It has no functioning lights or heat. But it does have lots of nails in a wall, a very sloping floor and a sewage pipe in the corner. I didn’t ask about the dark red stains on the floor.

A small financial consulting company last week sent me four business portraits they wanted fixed. Another photographer shot these portraits three months ago and I don’t know why he or she didn’t fix the photos.
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Keeping Up With The Times

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September is the start of a new school year and every student will be getting new school portraits done. When is your company planning to get new pictures?

Every business needs to refresh the photos on their web site. Refreshing your web site shows that your company is still alive and it keeps customers interested. It also helps your site rank higher in web searches.

The second most popular search engine after Google is Google Images. This image search engine is used more than all other search engines combined excluding Google itself.

This means that people using Google Images are searching visually (because we process pictures much faster than text) and they will click on the best looking or most interesting pictures. Stock pictures are rarely interesting because stock pictures look like stock pictures. Of course, having no pictures means you’re invisible.
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Customer Photo Guidelines

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Another view-from-my-office photo taken during a tennis tournament, 11 August 2018. The approaching rain storm really did look like that. The sun (top-right-rear) was shining through the dark rain clouds.

British photographer Neil Turner wrote a post on his blog about customer expectations and customer-supplied photo guidelines.

Almost every commercial and PR client had a prepared guide that let you know what they wanted from a commissioned shoot and a few pointers of what they, or their end client, liked and didn’t like in their pictures. These ranged from really helpful pointers about what kind of clothing should be worn for portraits or whether or not images should have unfussy backgrounds through the obvious such as “images should be properly exposed” to the mildly bizarre “avoid any and all references to money”.

– Neil Turner

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How Will You Know?

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Many companies measure what they do so they can determine what works and what doesn’t. So how do you measure the success of the pictures produced by a corporate photographer? How will you know that you hired the right photographer?

Is it as simple as whether or not the pictures are in focus? Is it enough that the photos look nice? Is the price you paid all that matters?

Businesses want results for the money they spend on corporate photography. Just having pretty pictures isn’t enough. They need some way of measuring the effectiveness of the photographs.

You can measure the effectiveness of pictures on social media when viewers “like” or retweet a photo. On some web pages, you might count page impressions or the number of clicks on a call-to-action link.

But how do you measure, for example, the effectiveness of the business portraits on your “About Us” page? How do you know that your photos are sending the right message?
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2,000 Portrait Customers Can’t Be Wrong

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I’ve shot at least two thousand portraits over the past thirty-three years. Business portraits, environmental portraits, editorial portraits, magazine portraits, author and writer portraits, political campaign portraits, athlete and team portraits, headshots for actors, models and musicians, some family, children and pet portraits, a couple dozen prom portraits, a handful of bride and groom portraits and two maternity portraits.

Toronto Maple Leafs captain Mats Sundin (L) and goaltender Curtis Joseph pose together for a poster in 1999.

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It’s the photographer not the price

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If you’re about to hire a photographer then remember that you get what you pay for. Low price always gets you low quality.

Business headshots never cost anywhere near $15 each no matter what the volume. Expect *at least* quadruple that amount for a high volume shoot with minimal editing.

When you hire a photographer, you’re paying partly for the photography and partly for the photographer. The experience and quality of the photographer directly affects the success of the photos. Pictures do not create themselves nor do cameras create pictures.

If one professional is saying they will do the work for $100 per hour and another is quoting you $200 per hour, your instinct shouldn’t immediately jump to the one offering the lowest price.

As an example, maybe the higher-priced solution has the learnings from a 20 year career vs. a 5 year career, to help you avoid more known pitfalls that you don’t even see coming. Or, they have helped 20 clients succeed in similar situations, vs. 2 clients succeed . . .

– George Deeb, Forbes

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Campaigning for Attention

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Ontario has a provincial election in two weeks. But this election seems to have far fewer lawn signs and billboards than in the past. Many (most?) campaign signs don’t have a picture of the candidate.

Perhaps having fewer campaign posters is a result of cost-cutting. Fewer lawn signs and billboards but a lot more robocalls. Or maybe candidates are relying more on social media.

Why don’t all candidates use a business portrait of themselves? Is this also because of cost? A sign with a colour photo requires four-colour printing but a plain lawn sign is usually just a single spot colour. Or maybe people don’t vote for a candidate but rather they vote for a political party so a business headshot might seem unnecessary.

But not using a candidate headshot is an odd place to cut costs. Many studies over the past 35 years have proven that a good headshot will earn more votes. The lack of a business headshot also greatly reduces the amount of attention a candidate (and their lawns signs) will get.
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